Streamlining Success: How Right at Home Georgian Triangle Saves 40 Hours Monthly and Boosts Hires up to 80% with Augusta

Right at Home is more than a home care company. They navigate the future for older and differently-abled adults, focusing on improving their quality of life. This commitment extends to the families and individuals who rely on them, and to their dedicated Care Office owners and Care Team Members at hundreds of locations in North America, including Right at Home of Georgian Triangle and The Muskoka Region in Ontario, Canada.

Like many home care agencies, Right at Home of Georgian Triangle and The Muskoka Region faced challenges with caregiver recruiting and retention. They struggled with low-quality applicants, making it difficult to consistently hire top caregivers. Additionally, the recent home care licensing process in Ontario underscores the importance of saving time under stringent business and recruitment standards for Home care agencies and certified Personal Support Workers (PSWs).

Augusta’s advanced screening algorithms align with these regulations, quickly identifying the right PSWs and other qualified caregivers and ensuring that Right at Home Georgian Triangle meets provincial standards and provides high-quality care. Augusta enabled their primary recruiter, Jillian Heaver, BScN, to streamline her processes, focus on the right applicants, and save up to 40 hours a month. Augusta is the leading caregiver recruiting platform for senior care businesses, helping them hire more suitable candidates and providing insights to improve hiring practices.

Meet Jillian Heaver, BScN

Jillian Heaver is the Recruiter and Staff Manager at Right at Home Georgian Triangle. With a rich background as a Registered Nurse, she has worked in hospitals, home care, and community supports. She managed a 120-bed long-term care community for ten years and served as a National Senior Living Advisor for A Place for Mom.

Now semi-retired, Jillian focuses on care planning and education at Right at Home, where she has been for a couple of years. Her diverse experience and commitment make her an invaluable asset to the team and an expert at spotting top caregiver talent.

Challenges Before Augusta

Before implementing Augusta, Right at Home faced significant challenges in recruiting and retaining caregivers:

• Inefficient Screening: Previous recruiting platforms were unreliable, often rejecting suitable candidates.

• Applicant Quality: Job boards allowed for easy applications, leading to unqualified candidates who did not read job descriptions.

• Retention Issues: High turnover within the first three months was a major problem, with caregivers often changing their availability or ghosting after initial contact.

• Resource Intensive: The recruitment process was time-consuming, requiring extensive effort to screen numerous applicants.

• Insufficient Hires: The low-quality of applicants wasting valuable time led to a low number of hires each month, between 3-5 each month.

The Solution: Augusta

Since adopting Augusta, Right at Home has seen notable improvements in their recruitment process:

• Enhanced Screening: Augusta’s robust screening tools have significantly improved the quality of applicants by accurately assessing availability and location.

• Time Efficiency: The platform has streamlined the recruitment process, saving Jillian two hours daily. This efficiency allows her to focus on more strategic tasks.

• Organizational Benefits: The dashboard and funnel statistics provided by Augusta help Right at Home stay organized and track recruitment performance effectively.

• Quality of Applicants: The software’s precision in screening has ensured that nearly all reviewed applicants meet the required standards, reducing the time spent on unqualified candidates.
• Increased Quantity of Right Hires: As a result of accurately screening applicants and improving time efficiency, Jillian now hires up to 7 caregivers a month, a 80% increase in hires.