Caregivers want to be set up for success

“I look for more information about the agency before I apply. I want to know where I am going to be placed and what type of senior I am going to be a caregiver for. I want to feel comfortable with the agency I am going to be applying to. I look for jobs that explain where I will be driving too, what clients they serve, what training they offer for their specialty clients…”

𝐁𝐞𝐟𝐨𝐫𝐞 𝐜𝐚𝐫𝐞𝐠𝐢𝐯𝐞𝐫𝐬 𝐞𝐯𝐞𝐧 𝐚𝐩𝐩𝐥𝐲 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐣𝐨𝐛𝐬, 𝐭𝐡𝐞𝐲 𝐥𝐨𝐨𝐤 𝐚𝐭 𝐲𝐨𝐮𝐫 𝐚𝐠𝐞𝐧𝐜𝐲'𝐬 𝐛𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝. Such as a family caregiver does research on your agency, an applicant does the same. 

One area caregivers focus on is what type of clients they will be serving. 𝐂𝐚𝐫𝐞𝐠𝐢𝐯𝐞𝐫𝐬 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐚𝐬𝐬𝐮𝐫𝐞 𝐭𝐡𝐞𝐢𝐫 𝐚𝐠𝐞𝐧𝐜𝐲 𝐢𝐬 𝐠𝐨𝐢𝐧𝐠 𝐭𝐨 𝐬𝐞𝐭 𝐭𝐡𝐞𝐦 𝐮𝐩 𝐟𝐨𝐫 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 and help them leverage their work experience into something bigger.

This is one of the many difficulties that come with being an operator & care coordinator. 𝐇𝐨𝐰 𝐝𝐨 𝐲𝐨𝐮 𝐬𝐭𝐚𝐟𝐟 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐜𝐚𝐫𝐞𝐠𝐢𝐯𝐞𝐫𝐬 for your senior clients and how do you onboard the right seniors for your caregiver workforce. You need to find the perfect median to retain both sides of the equation.

One way this can be done is by personalizing your job posts more, simply putting the certifications needed & the pay rate isn’t enough. 𝐖𝐞 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝 𝐨𝐮𝐭𝐥𝐢𝐧𝐢𝐧𝐠 𝐭𝐡𝐞 𝐤𝐞𝐲 𝐜𝐡𝐚𝐫𝐚𝐜𝐭𝐞𝐫𝐢𝐬𝐭𝐢𝐜𝐬 𝐧𝐞𝐞𝐝𝐞𝐝 𝐟𝐫𝐨𝐦 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐧𝐭𝐬 so they can serve your key clientele.

For both small and large agencies, you can also start integrating new interview questions that would help you 𝐝𝐞𝐯𝐞𝐥𝐨𝐩 𝐚 𝐛𝐞𝐭𝐭𝐞𝐫 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐨𝐟 𝐰𝐡𝐨 𝐭𝐡𝐢𝐬 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐧𝐭 𝐜𝐚𝐧 𝐩𝐚𝐢𝐫 𝐮𝐩 𝐰𝐢𝐭𝐡. This can be as simple as asking the applicants 

🔹Who their ideal client would be in a perfect world

🔹Or give the applicant a list of clients with different levels of care and have them choose their ideal case. (You then ask for their reasonings behind their decision)

For a smaller agency, you can 𝐩𝐨𝐬𝐭 𝐚 𝐬𝐩𝐞𝐜𝐢𝐟𝐢𝐜 𝐣𝐨𝐛 𝐩𝐨𝐬𝐭 𝐟𝐨𝐫 𝐞𝐚𝐜𝐡 𝐜𝐥𝐢𝐞𝐧𝐭 𝐲𝐨𝐮 𝐜𝐮𝐫𝐫𝐞𝐧𝐭𝐥𝐲 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐬𝐭𝐚𝐟𝐟. Now this may be more of a heavier workload in the beginning, but this gives the applicant a more structured foundation when applying to your agency to ensure the longevity of their career with your business. 

𝐈𝐧 𝐜𝐨𝐧𝐜𝐥𝐮𝐬𝐢𝐨𝐧, 𝐬𝐞𝐭𝐭𝐢𝐧𝐠 𝐭𝐡𝐞 𝐜𝐨𝐫𝐫𝐞𝐜𝐭 𝐞𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮𝐫 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐧𝐭𝐬 𝐢𝐬 𝐞𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥 𝐭𝐨 𝐨𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 𝐚𝐧𝐝 𝐫𝐞𝐭𝐚𝐢𝐧𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐰𝐨𝐫𝐤𝐟𝐨𝐫𝐜𝐞. This is a barrier of entry for most operators success, but once you figure it out, there is an immense amount of value that comes with it